Before You Book

Pricing

The prices for a majority of our 3-hour walking tours are Rs. 600 (approx. US$ 10) per person. We kept the prices intentionally low to allow maximum affordability in our commitment to spread heritage awareness in the community. The prices are generally all-inclusive and include guide fees, tea/coffee/water, entry tickets (if any), and transportation within the tour (if required).

You choose the price for our Pay-What-You-Like walks, which will occasionally be announced through our Facebook page, twitter and mailing list. The prices for our day tours and other special tours will vary, and will be announced when we open booking through this website and social media.


Reservations & Payment

All of our regular walking tours, day trips, and special tours require pre-booking and payment through our online booking system. For our Pay-What-You-Like tours, you pay in cash against receipt at the end of the tour. Please bring exact change.The maximum number of bookings we can accept per walking tour is 15.


Language

All of our tour guides speak English and Bengali and many also speak Hindi. The language used during the tour will be chosen based on the compositionof the group; if the group is mixed-language, the tour will be conducted in English. We are, of course, happy to answer any questions, or clarifications that you may need during the tour in one of the three above languages. Please see the tour's booking details for language availability.


Cancellation & Refund

We have a liberal cancellation policy. Reservations can be cancelled up to 48 hours before the tour to receive a full refund. If you cancel 24 hours before the tour, we will give you a 50% refund. No refund will be issued for tours cancelled after that period or in the case of a No-Show. However, you can always request us to postpone your booking to the next available tour on the same theme, and we will try our best to accommodate you. If, in any circumstance, we are forced to cancel a tour, we will give you the choice of a full refund or a postponement. If you choose the former, we will refund the entire amount.



Before The Tour

Know your Guide

All of our tour guides are expert researchers in history, archaeology, architecture and conservation. The name(s) of your tour guide(s) will be mentioned in the tour description on our schedule page. We encourage you to visit the profile of your guide to learn about her/his background before the tour.


Meeting Point

The starting point for each tour will be mentioned in its description on the schedule page. Our guide will be wearing a maroon Heritage Walk Calcutta polo shirt and will be carrying a placard with our logo. In case the location is difficult for you to find, please feel free to call your guide for instructions before you start from home. Phone numbers are provided at the time of booking.


Duration

All of our standard walking tours are 3hours long. The length of day trips and special tours will vary, and will be mentioned on the tour description. The Pay-What-You-Like tours are normally 1hour long.


What to Bring

Please bring cash for anything you want to buy during the tour that is not included in the price. Walking shoes are recommended, along with umbrellas or hats to shield from the bright sunlight. Although there is no dress code, please wear light, culturally sensitive clothing as some tours include religious sites.


Weather

The tours will run in light drizzle or sunshine, unless it is a complete washout. In case of a washout, the tour will be moved to the next available time (on the same day or a different one) when all those who booked are available. Please do not forget to mention your phone number(s) while booking. In case of a cancellation from our end due to inclement weather, please communicate to your guide if you choose to claim a refund rather than postponement.



During The Tour

Punctuality

Our tours will start sharply at the time mentioned on the schedule. It is recommended that you arrive the meeting point at least 10-15 minutes before the start of the tour. If you are stuck in traffic, do let us know, and we will wait for you for another five minutes.


Health and Safety

Since most of our walking tours run along busy roads, it is strongly recommended that you remain on the footpath all at times. Please be careful when you take pictures and while crossing the roads. While all of our tours are children-friendly, we recommend utmost caution while crossing roads with children.


Photography

Photography is allowed on all of our tours, unless it invades privacy and/or hampers the progress of the tours. On occasion, there may be restrictions on photography put in place by the owners of different properties. These restrictions must be respected. If there are any photography fees at any place during the tour, the customer will be required to pay for it, although we will pay for admission.


Mobile Phones

For the smooth progress of the tour, we recommend that all mobile phones be kept in silent mode during the entire duration of the tour. Our guides will switch their phones off before the tours begin.


Smoking

For the convenience of everyone in the tour, smoking is prohibited during the entire duration of the walkingtours. For longer tours, such as day trips and special tours, please smoke at a respectable distance from the group so that no one is inconvenienced.



After The Tour

Explorer Card

The Heritage Walk Calcutta Explorer Card helps you to see more of Kolkata, for less. If you take four of our tours (of any kind!), you will receive one standard walking tour absolutely free. Please ask for your Explorer Card from the tour guide. This card is absolutely free of cost and valid for one year, and we will stamp it at the end of each tour. So please do not forget to get your Explorer Card stamped at the end of each tour. Free walks with the Explorer Cards cannot be redeemed for Pay-What-You-Like tours, day tours or special tours.


Tipping

Tipping is not allowed on any of our tours.


Feedback

We want to know how we did! We request you to provide feedback after each tour on our Facebook, Google and Tripadvisor profiles. Your guide will provide you with the links to these pages after the tour. We will also send you an email with a link to a brief feedback form.


If you enjoy our tours, please tell your friends!